In this video we show you how you can diagnose the “Disconnected” error message that appears on the Automower Connect app when you are checking the status of your Husqvarna Automower. The first thing that you need to know is that this is an issue related to the Automower Connect app and the Automower Connect/GPS board in the mower and should not affect the Automowers other functions. So why are you seeing this error? There are a number of causes for this error such as an outdated Connect board in your mower, a failed SIM card on the Connect board, poor or non existent coverage by a GSM network provider in your area, software needing updated, etc. So, in this video we will help you narrow down the cause of your disconnected issue and possibly solve it without a trip to the dealer. In a lot of areas in North America this area is being caused by cell phone network providers eliminating 2G and 3G networks as they shift their focus to better supporting their 4G networks and preparing for the broadening of their 5G networks. If you Automower still has a 2G or 2G/3G Connect board installed in it, then you will need to have it replaced with a new 4G Automower Connect board. Replacing an Automower Connect board means making a trip to your local Automower dealer an having them update the mower’s software. This software update MUST be done in order for the mower to recognize and work with the Automower Connect board. Even if you have a 435X or 535 AWD that has the firmware over the air (FOTA) feature, you still have to go to the dealer to have the software updated to allow a new Automower Connect board to work.
If you are looking to purchase and Automower, looking for Automower parts & accessories, or in need of tech support, please visit www.roboticmowerservices.com or send us an email at RoboticMowerServices@gmail.com
Husqvarna Automower Connect Disconnected Error
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